Once you have chosen a subject to work on, the first step in any well-structured problem solving process is to organise all the information available in a synthetic, easy to communicate manner. Obviously, the more complex the problem, the more important it is to do this .
Event Mapping, which includes a series of well thought out visual conventions for classifying different types of information: Events, Effects, Causes, Contributing Circumstances, Breached Barriers….and other conventions which allow you to describe the nature of the interdependencies which exist between the various components of the problem situation, is the perfect tool for doing this. Furthermore, once the initial problem evaluation is complete, the Event Map provides a perfect template for identify areas where further analysis is required, for evaluating different approaches to problem resolution and for monitoring the implantation and validation of chosen solutions. For all of these reasons, we recommend Event Mapping for absolutely everyone who plays a role in your problem solving process.